It is my goal today to visit the Artists' Gallery in Lambertville and drop off my portfolio. Meanwhile, I heard from Seagate regarding my crashed external drive. This is what they told me via a personal phone call. "We accidentally charged your credit card 30x, and currently are working on removing the charges". NO KIDDING. "As a result, we will not charge you anything for the recovery process." But I have yet to be informed exactly what was recovered. Truth is, so far I am pretty satisfied with the regular contacts regarding the process via email, and the phone call.